Frequently Asked Questions (FAQs)
Why do I need to create an account?
You’ll need to create an account so that you can register for trainings and track all of your learning activities. Once you’ve created your account, make a note of your username and password.
What do I do if I forget my password?
For NMTRAIN, please click the “Forgot Your Password” link right underneath the login in the member login box on the left hand side of the NMTRAIN home page and then follow the instructions. For NMsphere Blackboard, send an email to doh-nmsphere1@state.nm.us to request your password to be reset. Please be sure to include your full name and a telephone number where you can be reached. Once your password is updated, please record and save your new password for future reference.
How do I access courses?
To access a course, please follow the steps below:
- Go to NMsphere https://www.nmsphere.org
- Login to the NMTRAIN system to search for a course
- If the course is a New Mexico Department of Health course, you will be required to login to NMsphere Blackboard from the registration tab. Click the “Go to Step 2of Registration” button which will launch the NMsphere Blackboard login. If not, just go wherever NMTRAIN directs you for registration
Who should I contact for help with registration for a course?
If you are having problems with the NMsphere system or with registration, contact doh-nmsphere1@state.nm.us for assistance.
What are the requirements for the Username and Password?
Username: Your username can be up to 30 characters. We suggest you use your email address as username. If you are having problems creating a username please contact doh-nmsphere1@state.nm.us for assistance.
Password: For your security, please use the following format for your password: Minimum of 8 characters containing at least one upper case letter, at least one lower case letter, at least one number and at least on “special character”. Special characters include;,%,#,%,$,^,&,*,@ Example: P@ssw0rd
When I set up my account with NMsphere, I’m asked to provide user profile information. What do you do with this information?
NMsphere stores your contact information so we can contact you regarding upcoming new training. NMsphere stores the information you provide regarding your response roles, discipline, and workplace in order to suggest training and development activities that may be of particular interest to you. NMsphere does not share this information.
The User Profile requires an email address; what if I don’t have one?
NMsphere uses email to communicate with you. For your convenience the system will automatically send you reminders a few days before your classes, notices when you complete courses, and messages regarding your wait-list status when necessary. You can set up email, at no cost, through companies like Yahoo or Hotmail, and use this for your NMsphere account.
FAQs for NMTRAIN
How do I sign up for a NMTRAIN user account?
Log onto https://nm.train.org . Click on “Create an Account,” which appears underneath the login on the left hand side of the screen. Review and accept the Terms and Conditions. Fill out all of the necessary information on the subsequent pages. (If you’d like, you can also fill in the optional information.) When you have finished, click “Continue” to enter the site.
How do I find courses to take?
Click the “Course Search” link at the top of the screen. From this page you can click “Browse” to view all course offerings through NMTRAIN, or you can use any of the tools in the “Search Options” list to help narrow your results.
How do I find courses dealing with Competencies?
Click the “Course Search” link at the top of the screen and then click “By Competency” in the Search Options list. Check a box next to each competency you want to search on and click “Search” at the bottom of the page.
I’ve registered for a course – where do I find confirmation of this?
All of your course registrations can be found by clicking “My Learning” from the home page. This will include all in-progress courses.
I’ve completed a course, but it still says “In Progress” in my “My Learning”. How do I complete the course?
Most courses require you to manually complete the course. To do so, go to “My Learning” and click the “M” icon next to the course name. This takes you to the Course Details page. Click the “Complete” button to complete the course. Some courses might have assessments, while others might ask you to enter a score manually. You are not required to enter a score.
I’ve completed my course and it is no longer in “My Learning” – where did it go?
All completed courses are found in the “Transcript” page. You can find this link on the home page in the “My Learning Record” box.
I signed up for a “Live” course and can no longer attend. Who should I contact?
You are not required to contact anyone. You can withdraw yourself from any course by going to the Course Management page and clicking the “Withdraw” button.
How do I join online conversations I have been told about?
Click the “Discussion Boards” link at the top of the screen. To the left will be names of various discussion boards – click the appropriate item to view and reply to conversations.
How do I find documents that have been posted in NMTRAIN?
Most documents in NMTRAIN are posted in the Resources module. Click “Resources” at the top of the screen and then review the various Categories to the left. Many categories have “sub” categories. To view these sub-categories, click the + box and the category will open up to revile any sub-category. Click the Category Name to view the contents of any resource category. To view or download any resource listed, click the Resource Name.
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